Customer enquiries

If you are a customer and you would like to call us, you can view the correct telephone numbers here. 

Alternatively, you can email using the addresses below. Please note that if your e-mail requires Boots to access your records, such as queries about a prescription or a Boots.com account or order, it helps if you included sufficient information in your email to enable us to confirm your identity. This could include your full name, current address, order number etc.

For queries: boots.customercare_team@boots.co.uk

For Boots Opticians queries: boots.customercare@boots.co.uk

For Contact Lens Reward Scheme queries: contactlenses@boots-opticians.co.uk

Press enquiries 

If you are a journalist and have a media query, please contact the Boots UK Press Office on Media.Enquiries@boots.co.uk. This email is monitored seven days a week for journalist queries only. Customer enquiries sent to this email address are not monitored. 

Registered office

Boots UK Limited.
Registered Office: Nottingham, NG2 3AA. 
Registered: England & Wales. 
Company number: 928555